Return & Refund Policy
100% No-Risk Promise. Order right now with confidence. Try out your Herbaly ‘Product’ for 60 days and if it doesn't work for you, you'll get your money back! There is absolutely no-risk in giving it a try. Even if you just don't like the flavor, you can get your money back! Herbaly strives to keep you totally fulfilled and gratified, which is why we offer a 60-day, money back guarantee. If at any point you decide it’s not the most nutritious, delicious superfood mix on the planet, remember your Herbaly ‘Product’ is protected by the highest standard 100% money-back guarantee. Just send us the package and we’ll refund you to the last penny (less return shipping), no questions asked.
If after 60 days of use, you are unhappy and would like a refund for your Herbaly ‘Product’, here’s exactly what to do: Contact the Herbaly team by calling ... Monday through Friday between the hours of 9:00am and 5:00pm Eastern Standard Time. We will gladly provide you with our return address, so as not to waste any materials. This is an easy and effortless process. Return the package, the Herbaly invoice that received, and the confirmation number you have been assigned. It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the package within 60 days from the date of original purchase for the refund to be valid.
We will refund your entire order, excluding return shipping costs, as long as all package purchased are returned. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.
All matters regarding returns of Herbaly Products must be conducted with place of purchase (Herbaly.com, Herbaly authorized reseller, etc). Returning an Herbaly ‘Product’ without complying with our policy, or returning a Product absent the protections afforded by Herbaly as the retailer, or the protections conferred contractually to participants in the Herbaly Authorized Reseller program will unfortunately deem your transaction non-refundable. Herbaly defines ‘Product’ for the purpose of this policy as the sum of the following parts:
- Herbaly physical products (sealed bottles/containers containing unaltered Herbaly product)
- Herbaly digital or marketing materials prescribed for distribution with the physical Herbaly products, and
- Warranty protections held by Herbaly as the retailer or conferred by Herbaly in contractual agreement to authorized resellers.
Products not containing the sum of its parts (products purchased from unauthorized resellers, who by definition, operate with no warranty protections that Herbaly is contractually bound to honor for example) are defined by Herbaly policy as ‘materially different’ from Herbaly products sold to end users (customers) by Herbaly or participants in Herbaly's authorized reseller program, and thus are not authorized for resell. Products resold by persons, parties or entities, not granted warranty protections in a mutual agreement with Herbaly under Herbaly’s Authorized Reseller Program are not authorized for reimbursement in the event of return under this policy. Warranty protections as granted by Herbaly to authorized resellers cannot be purchased or transferred, and are held exclusively by Herbaly, except as conferred through mutual agreement between Herbaly and participants in Herbaly’s Authorized Reseller Program.