Cancellation Policy

Purchase Options and Cancellation Policy

This Purchase Options and Cancellation Policy (the “Cancellation Policy”) applies to sales of products or services by Herbaly Marketplace Inc., a Corporation, registered in the Province of Quebec (“Herbaly”), to the user or customer who accesses our Website (as defined in our Terms and Conditions, available here: https://herbaly.com/pages/terms-conditions) to purchase products or goods, and/or access other Services (the “user”/”User”, “customer”, or “you”). Throughout the site and this policy, the terms “we”, “us” and “our” refers to Herbaly. Your purchase of any products or services from the Website is expressly conditioned upon your acceptance of all terms, conditions, policies and notices stated here, and on the Website. This Cancellation Policy may reference terms mentioned in our Terms and Conditions, and when such words, phrases or terms are used, they shall have the same meaning as described in the Terms and Conditions.

1. Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

2. Subscriptions

 

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it unless otherwise noted in any communications from us. For example, prepaid subscriptions may not be cancellable at times. In general, however, if you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy (available here: https://herbaly.com/policies/refund-policy) for more details on returns and refunds. You can cancel by reaching out to support@herbaly.com

3. Pre-orders

 

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, partial deposit or full payment at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you may be able to request a full or partial refund. See our returns policy for more details on returns and refunds (available here: https://herbaly.com/policies/refund-policy).

4. Try before you buy

If we offer a try before you buy option for any product, when you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

5. Cancellation for European Union Customers

Please review our Return and Refund Policy, available here: https://herbaly.com/policies/refund-policy, for more details on your right of withdrawal, and how it applies to you.

6. Changes to the Policy

We may amend and change this policy at any time, by posting the amended policy on our Website, and making it available to our customers. It is your responsibility to ensure that you are up to date on the most recent policy edition by checking our Website. Any changes to this policy will apply to all orders which are received by us after the change goes into effect.